Ray Of Glow – Refund & Returns Policy
Thank you for your interest in Ray Of Glow’s digital products! Due to the nature of downloadable content, we generally cannot offer refunds or returns.
Here’s why:
- Once a digital product is downloaded, it’s impossible to retrieve it.
- Ray Of Glow grants you a license to use the product, not ownership.
However, we understand that situations may arise. We may consider offering a refund in exceptional circumstances, such as:
- Accidental duplicate purchase: If you accidentally purchase the same product twice, please contact us within 15 days of purchase. We’ll be happy to issue a full refund.
- Technical issues: If you encounter technical problems preventing you from accessing your downloaded product, please contact us. We’ll do our best to resolve the issue. If the problem persists and cannot be resolved, we may consider a full or partial refund on a case-by-case basis.
What we cannot offer refunds for:
- Change of mind: Due to the downloadable nature of our products, we cannot offer refunds if you decide you no longer want the product after purchase.
- Incorrect purchase: We recommend carefully reviewing product descriptions before purchase to ensure they meet your needs. Refunds cannot be offered for accidental purchases of the wrong product.
How to Request a Refund:
If you believe you qualify for a refund under the circumstances outlined above, please contact us at [email protected] within 15 days of your purchase. Be sure to include your order number and a brief explanation of your situation.
Our Decision:
We will carefully review your request and respond within 7-8 business days and issue refund within 2 weeks if the condition is applicable. Our decision is final.
Thank you for your understanding!